Customer Service Agent - Inbound
Monday - Friday
9am - 5pm
£24,000 pa
About the company:
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help thousands of people every month to confidently release cash from their homes.
About the role:
To provide the best experience for our customers we have dedicated Customer Service teams who provide outstanding outcomes to our lifetime mortgage customers. You may be on the telephony team taking calls from customers who want to look at switching their mortgage to a new rate or to move property, or you may be dealing with the administration of building work, probate or repayments. Whichever it is you will be providing above standard service, proving our amazing 4.5 stars Trustpilot reviews.
What we look for in our Customer Service Agents:
1. Experience of working within a telephone-based customer service led environment with inbound or outbound calls.
2. Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
3. Ability to multi-task and manage own workload in a fast-paced environment.
4. Good administration skills, working to deadlines and exceptional attent...