Job Description
We are excited to offer an opportunity for an Apprentice Helpdesk Role within our dynamic Managed Service Provider (MSP). This 14-month apprenticeship program is tailored for individuals passionate about IT, seeking to embark on a career in technology support. The apprenticeship will culminate in a recognised industry qualification, with the potential for a continued career path within our company.
This role is ideal for those who enjoy building and supporting computers, whether for family, friends, or as part of a home lab project. We are looking for enthusiasm and a genuine interest in IT rather than formal experience or qualifications.
Apprenticeship Overview
The program will last approximately 14 months, combining hands-on experience with structured learning.
Gain a recognised industry qualification, providing a solid foundation for a career in IT support.
Engage in practical, real-world IT support tasks under the guidance of experienced professionals.
Opportunity to transition into a full-time role upon successful completion of the apprenticeship.
Core Responsibilities
Provide first-level support under supervision, addressing basic software and hardware queries.
Assist in logging and managing support tickets.
Learn to effectively communicate technical solutions to non-technical users.
Support the team in daily IT operations and maintenance tasks.
Participate in training and development activities as part of the apprenticeship curriculum.
Skills and Requirements
A passion for IT, demonstrated through activities like building and supporting computers for family and friends, or managing a home lab.
Strong desire to learn and grow within the IT field.
Good problem-solving abilities and a customer-centric mindset.
Ability to work effectively in a team environment.
Work Environment and Conditions
The apprenticeship requires working 5 days a week at our office in Falmer.
No homeworking option available; this role is office-based to maximise learning and hands-on experience.
Join a supportive and collaborative team, in an environment that fosters learning and professional growth.
Benefits and Opportunities
Gain hands-on experience in a thriving MSP environment.
Work alongside experienced professionals, benefiting from their knowledge and guidance.
After successful completion, there may be opportunities to continue your career with us, building on the skills and experience gained.
We offer a comprehensive benefits package that includes:
25 Days' holiday + bank holidays
Private cashback health scheme available
Secretlabs chairs in the office
Electric Standing desks
Bean-to-cup coffee machine and complimentary soft drinks
Free, ample on-site car parking.
10 minutes' walk to train and bus stop
Summer and winter parties
Regular, scheduled one-to-ones and an annual review
Mileage allowance
Apply Now
If you have a keen interest in IT and are looking for an opportunity to start your career with a structured, supportive apprenticeship, we would love to hear from you. Join us and take the first step towards a rewarding career in IT support!