Make a direct impact on reducing emissions and climate change Dive into cutting-edge technology and broaden your skills Join the rapidly growing EV industry About Tritium Join Tritium, a leader in advanced DC fast charging infrastructure for electric vehicles. Recently acquired and revitalised under new ownership, Tritium is dedicated to leading the charge in the evolving EV industry. Our state-of-the-art technology empowers public and fleet customers to charge their electric vehicles seamlessly, anywhere and anytime, accelerating the global transition to sustainable transportation. As we embark on this new chapter, we're seeking passionate individuals to join our mission of electrifying transportation. At Tritium, you’ll find a collaborative culture that values creativity, teamwork, and individual excellence. Our commitment to innovation, sustainability, and strong partnerships drives us to deliver a superior charging experience. If you’re ready to help shape the future of sustainable transportation and make a meaningful impact, explore our career opportunities. Join Tritium and be a part of the transformation in the EV charging industry. About the role This position reports to the Head of Services – Europe and is based in Coventry, UK. The Field Service Manager – Europe will be responsible for managing and optimizing Tritium’s service partner and field service operations across Europe. This role ensures that Tritium meets its contractual service level agreements (SLAs), provides excellent customer service, and continuously improves operational efficiency. The Field Service Manager will oversee third-party service providers, in-house field service technicians, and work closely with internal and external stakeholders to maintain high service quality, customer satisfaction, and operational excellence. The Key responsibilities for this role include, but are not limited to: Service Partner & Field Technician Management Source, onboard, and manage third-party service partners to ensure adequate coverage and performance. Conduct regular performance reviews of service partners and field service technicians (FSTs) to ensure SLA adherence. Manage, motivate, coach, and train a team of FSTs across key European markets. Establish and maintain decentralized stock locations to enable quick response times. Ensure all FSTs receive regular training on Health, Safety, Security, and Environment (HSSE) topics. Ensure optimal scheduling of FSTs to meet customer demands at the lowest possible cost. Service Performance & Operational Excellence Develop and implement best practices for on-site service operations, spare parts management, and process standardization. Monitor, report, and analyse key service performance metrics, ensuring compliance with contractual commitments. Establish a scalable service framework to support business growth and an increasing installed base. Work closely with internal teams to improve reporting quality and optimize service delivery. Support budgeting and forecasting activities for the global services business. Identify and implement continual efficiency improvements through process, cost, and system enhancements. Ensure all operational and service-related data is accurately maintained within relevant systems (e.g., Salesforce, ERP). Customer Support & SLA Compliance Support the customer experience team in timely resolution of cases and escalate issues where necessary. Ensure Tritium operates within SLA frameworks, avoiding contractual penalties. Lead investigations into service-level failures, identify root causes, and implement corrective actions. Support sales teams in new and existing customer queries related to SLAs, warranties, and service capabilities. Work with stakeholders across Customer Support, Engineering, and Supply Chain to reduce warranty costs and improve service efficiency. Business Development & Financial Management Assist in pricing new SLAs, warranties, and service agreements. Support new bids and tenders with SLA and warranty pricing. Prepare and review business cases for service-related initiatives. Work with the finance team on month-end financial calculations and reporting. Recommend additional roles and resources to optimize service delivery as business scales. About you 5 years of experience in service operations, supplier management, or field service management. Proven experience managing supplier and customer relationships. Strong MS Office skills (particularly Excel); familiarity with ERP and CRM systems (Salesforce experience preferred). Experience in reviewing, interpreting, and negotiating contracts. Knowledge of warranties, service level agreements, and preventative maintenance practices. Strong leadership, communication, and problem-solving skills. Experience in reviewing and analysing incomplete datasets. Familiarity with tendering processes and pricing strategies. Strong project management experience with a focus on customer service and operational efficiency. What’s on offer Our people are our most important asset. We want to change the world for the better and we need you to do it. We invest and nurture our talent, enabling you to succeed and achieve your full potential. Other benefits include: Competitive salary package A diverse range of learning opportunities and career paths Career growth and development Tritium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Tritium welcomes the opportunity for applicants to share their unique talents, backgrounds, and expertise to create exceptional outcomes.