Main area: Plastics Scheduling
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon-Fri 9am-5pm)
Job ref: 276-6744744-AC
Site: Queen Victoria Hospital
Town: East Grinstead
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 17/11/2024 23:59
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
We are currently looking for a self-motivated, organised and resourceful Scheduler to work for the Plastics Surgery Department.
This is an interesting post, scheduling patients for theatre for our plastic surgery and burns department.
Reporting to the Team Leader and working closely with Consultants and Medical Secretaries in order to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information to patients, relatives, staff or external parties as needed.
Main duties of the job
* Specifically undertaking the scheduling of Plastics theatres for both inpatient and day cases.
* Ensuring efficient management of available theatre capacity against waiting lists in line with RTT/Cancer wait times and NHS targets.
Detailed job description and main responsibilities
* Scheduling inpatient and day case admissions ensuring maximum use of available theatre capacity, assessing needs of individual patients and where appropriate rearranging patient combinations to maximise consultant/fellow and co-ordinating joint cases with other specialties within the Trust.
* Agree outpatient pre-assessment and anaesthetic appointments, co–ordinate direct to list cases from referrals to ensure most appropriate treatment pathway using own judgement against set criteria.
* Ensure that surgical outcomes, including attendance, did not attends (DNAs) and their pathway status, is recorded on Patient Centre (PC) in accordance with Trust policies and procedures.
* Ensure that patient cancellations and DNAs are dealt with in accordance with the Trust’s Waiting List Policy.
* Inputting correct data on PC on the waiting list, pre-admission.
* Send appropriate letters to patients, sending out invitations on nonresponse.
* Liaise with internal and external secretaries to arrange observers/clinical attachments/visiting consultants to observe special cases in theatre.
* Liaise with Histology regarding results for soon cases such as frozen sections, BCCs, SCCs and other biopsies.
* Manage Plastics waiting lists and ensure that you order new equipment when necessary.
* Greeting patients in a professional and courteous manner and validating patients’ identification and demographic details.
* Ensure RTT18 targets are adhered to in conjunction with Manager, amending appointments when necessary.
* Have a full understanding of patient pathways and the significance and application of treatment status codes.
* Develop and maintain a sound knowledge of medical terminology relating to Plastic Surgery.
* Organise patient transport, assessing eligibility with the patient.
* Deal with all telephone calls promptly and courteously with an empathetic and professional approach.
* Collate and supply the nursing staff, clinical staff, and management with monthly quality figures for monthly Unit meeting.
* Manage, supervise and support Band 3 Support Secretaries, volunteer and bank staff.
* In conjunction with team Leader and Service Co-ordinators, identify, develop and implement new procedures to ensure the unit runs efficiently and targets are met.
* Deputise for Team Leader where necessary.
Person specification
Qualifications
* GCSE English and Maths or able to demonstrate knowledge within this field through practical experience.
* Evidence of continued role development.
Experience
* Working in and with a multi-disciplinary team.
* Experience of dealing with general public/customer service.
* Awareness of patient confidentiality and General Data Protection Regulations (GDPR).
* Working within a Hospital Trust.
* Experience of co-ordinating a patient/customer service.
Skills
* Able to prioritise and manage own work and supervise others.
* Able to work on own initiative and under pressure.
* Excellent written and verbal communication skills.
* Looking to pro-actively develop skills and knowledge.
Knowledge
* Knowledge and awareness of medical terminology.
* Knowledge of NHS performance/access targets.
The closing date given is a guide only. You are therefore advised to submit your application as early as possible to avoid disappointment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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