Job summary An exciting and rewarding opportunity to join the Theatres & Anaesthetics Clinical Service Unit (T&A CSU). We are looking for a focused and highly motivated individual to join the management team in the role of Business Manager. This post provides operational and business management support for the delivery of a high-quality, patient focused service. You will join an established and supportive team and be required to work with management and clinical teams to support strategic and operational business plans. You will be required to manage the day-to-day operational aspects of service delivery within T&A CSU. There is a focus on achieving and monitoring operational and financial delivery in line with LTHT Trust aims. In addition, there will be management of the Wharfedale Hospital Site and the relationship with external stakeholders. The successful candidate will be able to: Demonstrate Operational management acumen. Develop professional relationships with a wide range of key stakeholders. Utilise and interpret information to achieve best results. Work effectively under pressure and prioritise workload. Maintain professional integrity. For the right person this is demanding and challenging yet rewarding role, with the chance to develop your skills and career in a high profile and supporting Trust. For further information please contact: Ben Grange or Fiona Clarke T&A CSU - 0113 3923545 or 01132064184 Intv: wc 24/02/2025 Main duties of the job Take ownership and responsibility for the daily management for WDH. Be the key contact for the operational relationship between the CSU and BAM as the service contract owner for the WDH site Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g.managing clinical risks;agreeing strategies to meet patient access targets, changing working practices Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign;capacity and demand management;financial planning and quality improvement.Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary Please see Attached JD for Full details. About us Expected Shortlisting Date: 17/02/2025 Planned Interview Date: wc -24/02/2025 The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels. The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU and Wharfedale Hospital (WDH) functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-THE-0083 Job locations Leeds General Infirmary Great George Street Leeds LS1 3EX Wharfedale General Hospital Newall Carr Road Otley West Yorkshire LS21 2LY Job description Job responsibilities The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels. The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU and Wharfedale Hospital (WDH) functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously. Day-to-Day responsibility for the WDH site management Devolved responsibility for both pay and non-pay budgets in the CSU Responsible for staff who may work Trust-wide across several disciplines and clinical specialties Assist in the performance management of the CSU Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review Responsible for the procurement of medical and scientific capital equipment Assist in the operational aspects of major service and capital planning Contribute to developing and sustaining capacity and capability in the CSU Lead specific project work on behalf of the General Manager Deputise for the Deputy and General Manager, as directed 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Take ownership and responsibility for the daily management for WDH. Be the key contact for the operational relationship between the CSU and BAM as the service contract owner for the WDH site Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation Ensures administration processes support efficient patient pathways Participates in the CSU involvement of patients and representative groups in service planning and development. Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services Identifies and leads projects to modernise and improve service delivery and patient access Participates appropriately in the investigation of complaints On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues Manages waiting lists, leading change where necessary to ensure targets are met Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results Assists in disciplinary and grievance matters Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners Supports the General Manager in the interface with commissioners Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work Deputises for the General Manager, as directed Undertakes audit work to facilitate service improvement and collates and presents research results 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centerd Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS Agrees and co-ordinates actions with other CSUs to ensure co-operative working, eg the interdependencies between bed holding CSUs and clinical support services. Conveys multi-stranded business cases and develops departmental business plan Agree and co-ordinates actions with BAM to ensure co-operative working between BAM and the CSUs operating our of WDH. Working with other senior managers, uses influencing and collaboration skills in service planning Communicates effectively in electronic format to convey team performance and presents at performance review Uses interpersonal, organisational and communication skills to manage business and administration staff Develops successful working relationships with external customers and effective service level agreements Develops excellent working relationships with internal colleagues and is proactive in developing links with other CSUs and departments to foster understanding and good practice Please see Attached for full details of JD. Job description Job responsibilities The post holder provides management support to the CSU or a component part of the CSU. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels. The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU and Wharfedale Hospital (WDH) functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously. Day-to-Day responsibility for the WDH site management Devolved responsibility for both pay and non-pay budgets in the CSU Responsible for staff who may work Trust-wide across several disciplines and clinical specialties Assist in the performance management of the CSU Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review Responsible for the procurement of medical and scientific capital equipment Assist in the operational aspects of major service and capital planning Contribute to developing and sustaining capacity and capability in the CSU Lead specific project work on behalf of the General Manager Deputise for the Deputy and General Manager, as directed 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Take ownership and responsibility for the daily management for WDH. Be the key contact for the operational relationship between the CSU and BAM as the service contract owner for the WDH site Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation Ensures administration processes support efficient patient pathways Participates in the CSU involvement of patients and representative groups in service planning and development. Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services Identifies and leads projects to modernise and improve service delivery and patient access Participates appropriately in the investigation of complaints On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues Manages waiting lists, leading change where necessary to ensure targets are met Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results Assists in disciplinary and grievance matters Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners Supports the General Manager in the interface with commissioners Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work Deputises for the General Manager, as directed Undertakes audit work to facilitate service improvement and collates and presents research results 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centerd Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS Agrees and co-ordinates actions with other CSUs to ensure co-operative working, eg the interdependencies between bed holding CSUs and clinical support services. Conveys multi-stranded business cases and develops departmental business plan Agree and co-ordinates actions with BAM to ensure co-operative working between BAM and the CSUs operating our of WDH. Working with other senior managers, uses influencing and collaboration skills in service planning Communicates effectively in electronic format to convey team performance and presents at performance review Uses interpersonal, organisational and communication skills to manage business and administration staff Develops successful working relationships with external customers and effective service level agreements Develops excellent working relationships with internal colleagues and is proactive in developing links with other CSUs and departments to foster understanding and good practice Please see Attached for full details of JD. Person Specification Qualifications Essential Educated to degree level or equivalent professional qualification. Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma Desirable Masters level in a related field Experience Essential Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements. Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance, and workforce plans Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance Knowledge of the working of the NHS and wider healthcare system within England Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management Successful operational management in a multi-professional environment Operational planning and implementation including strategic planning and options appraisal, and change management Desirable NHS management experience Other Criteria Essential Change management skills including service reconfiguration Understanding and experience of information analysis essential for communicating business, finance and workforce plans Able to develop effective working partnership skills within and beyond employing organisation Ability to manage teams based on different sites across the organisation Manage clinical and business risks developing action plans to improve performance Skills & behaviours Essential Commitment to team working with the ability to take personal responsibility for difficult decision making Ability to monitor, maintain and improve service delivery, Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust Negotiation and influencing skills and diplomacy Person Specification Qualifications Essential Educated to degree level or equivalent professional qualification. Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma Desirable Masters level in a related field Experience Essential Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements. Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance, and workforce plans Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance Knowledge of the working of the NHS and wider healthcare system within England Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management Successful operational management in a multi-professional environment Operational planning and implementation including strategic planning and options appraisal, and change management Desirable NHS management experience Other Criteria Essential Change management skills including service reconfiguration Understanding and experience of information analysis essential for communicating business, finance and workforce plans Able to develop effective working partnership skills within and beyond employing organisation Ability to manage teams based on different sites across the organisation Manage clinical and business risks developing action plans to improve performance Skills & behaviours Essential Commitment to team working with the ability to take personal responsibility for difficult decision making Ability to monitor, maintain and improve service delivery, Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust Negotiation and influencing skills and diplomacy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address Leeds General Infirmary Great George Street Leeds LS1 3EX Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)