Customer Service Operative Wanted In LUTTERWORTH!
Logistics People are looking for Customer Service Operative to join our team.
Working Hours:
* Monday – Friday 06:00 – 14:00 Shifts Available
Position: Customer Service Operative
As a Customer Service Operative for Logistics People, your role will consist of various duties including but not limited to:
* Recording and communication of delivery incidents
* Ensure customer and client queries dealt with by Ambient Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer
* Ensure customer/client reports are accurate and communicated in accordance with agreed timeframes
* Ensure customer/client non-conformance is properly recorded and fed back to the client and corrective action taken
* Ensure delivery discrepancies are properly recorded and investigated and the outcome communicated to the client
* Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business
* Ensure all ISO requirements are fully satisfied and complied with
* Support the Ambient Customer Service Manager in the implementation of new policies and procedures
* Ensure adequate cover (including contingency) exists across all shifts
* Ensure self and staff are properly trained and perform duties to the required standard
* Completion and circulation of non-conformance reports and control reports to relevant stakeholders
* Excellent attention to detail and accuracy
* Planning and organizing skills, high level of numeracy
* Negotiating skills, ability to influence and steer
* Ability to work without direct supervision
* Adaptable and methodical approach to work
* Conscientious and reliable
* Ability to work efficiently and accurately under pressure
* Effectively prioritize workload in order to meet set deadlines
* Able to work as part of a team or individually
* Able to work effectively and communicate to the correct level
* Professional, approachable and helpful to ensure smooth running of the general operation
* Consumer oriented and customer service driven
What are the benefits of working for Logistics People?
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