Job Purpose:
To provide administrative support to the business to deliver services to its customers and internal colleagues.
Key Responsibilities and Accountabilities:
1. Schedule work for the service engineers and technicians.
2. Manage work for the service team, and issue quotations for service care plans and repairs/calibrations.
3. Input supplier invoices on the date of receipt.
4. Arrange vehicle servicing and repairs, maintaining vehicle records including mileage.
5. Receive parcels, open, check against delivery notes, receipt, and distribute to stores or the service area.
6. Despatch parcels to customers and suppliers, including packaging the parcel, raising delivery notes, arranging delivery via our courier's portal, and liaising with customers and suppliers.
7. Raise purchase orders from Bills of Materials or as instructed, having checked existing stock levels, and liaise with suppliers.
8. Input marketing data from external databases and leads.
9. Answer telephone calls, direct calls to the relevant colleague, take messages, and relay queries as required.
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