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Location:
Macclesfield, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
10c2e2222035
Job Views:
58
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Joining our friendly and hard-working family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success, providing a first-class service.
What will I be doing?
Not one day is the same as the next in TP branch life, but here are a few pointers:
1. Our success is built on strong relationships with our customers, so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly at all times; you will likely get to know our customers on a first-name basis.
2. You will be based inside, processing our customer orders, answering the phone, keeping stock, and facing up shelves.
3. You will also be dealing with supplier deliveries and accurately booking them in the branch.
4. Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months.
5. Safety is at the forefront of everything we do; your aim will be to ensure that our standards never slip, which means maintaining a tidy and safe working environment.
6. You will also be required at times to be outside in the yard. This will involve serving customers, unloading and loading HGV vehicles, general cleaning and tidying of the yard layout, and moving stock.
Training on offer:
As part of your role, you will enroll onto a 12-month programme, where you will gain a Level 2 Trade Supplier qualification. All of your learning is “on the job”, and Travis Perkins values a work-life balance; there is no need for you to complete any of your work “out of hours”. The training consists of a number of modules, and you will have a dedicated coach that will guide you throughout, as well as being supported by your line manager.
Once your development programme is completed, you will remain a valued member of the team.
Not only will you gain a qualification off the back of this programme, but Travis Perkins has a tonne of benefits too:
* 22 days annual leave, pension, bonus, and staff discount (Including 20% off at Toolstation!)
* Discounts at various retailers including Currys, Tesco, Boots, John Lewis + many more!
Travis Perkins is part of the Travis Perkins plc group. Our group has a number of different businesses under its umbrella, meaning plenty of opportunity for internal movement and progression, which is strongly encouraged here.
We’re driving to become a truly inclusive employer. We want everyone to be at their best, and it’s our ambition that everyone within our Group feels safe, welcome, and confident to be their authentic selves.
*Applications currently open to candidates aged 18+
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