Location: Cropton Salary: £30,155 per annum Working Hours: Full-time, 40 hours - Mixture of lates and earlies and every other weekend. Days of Work: Shifts vary Monday to Sunday, working on rolling rota. Become a part of our Leadership Team in a Stunning Forest Setting We have an exciting opportunity available for a Facilities Manager to join our Cropton team on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests. Who Are Forest Holidays? We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it. About the Facilities Manager role: As our Facilities Manager, you will be a key member of the location management team, reporting directly to the General Manager. You will be responsible for the overall appearance and maintenance of the location, the cabins and the hot tubs. Overseeing the operation of our Facilities Team, ensuring smooth operations and exceptional service. You will be a role model for the team, leading by example and ensuring high standards of service and professionalism. In this role you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience. Your Responsibilities: Accountable for ensuring our Health and Safety process and procedures are carried out and properly recorded, and that all team members on location are properly trained as required. Accountable for all processes and procedures regarding our hot tubs, carrying out regular audits and feedback of scores and comments regularly to your team. Management of both the exterior and interior maintenance and décor of the cabins, ensuring everything is in excellent working order. Ensuring the Facilities Team are supported and motivated, given regular performance reviews and adequate training in their role. Proactively managing guest feedback on "Tableau" (our guest feedback platform) and sharing comments and scores with your team. Management of a Planned Maintenance Tracker to ensure all equipment is regularly serviced within budget. Manage departmental budget and work with the rest of the management team to utilise revenue opportunities on location. Duty Manager responsibility, including deputising for the General Manager in their absence when required. Skills and Experience: Our ideal Facilities Manager will be extremely organised, able to balance multiple challenges and tasks at once, provide motivation and guidance to the team while keeping guest satisfaction a top priority. We’re looking for someone with: A full UK driving license and access to a vehicle. Proven experience in managing teams and budgets, with a background in maintenance management. A passion for the outdoors and motivation throughout all weather conditions. Resilience, adaptability, and confidence in handling high pressure situations. A positive and can-do attitude is and a willingness to roll your sleeves up and always lend a hand. A flexible, enthusiastic approach, ready to contribute to various activities on location and play an active role in a dynamic, growing business. Self-motivation and leadership skills, with a strong focus on delivering exceptional results and helping our business become the UK’s most recommended holiday provider. Experience leading teams and promoting a collaborative culture, ensuring the highest standards through effective training and guidance. Excellent time management, problem-solving abilities, and initiative, with a commitment to maintaining high-quality standards for our guests. A strong sense of pride in delivering on your commitments, ensuring that our cabins are pristine for every guest’s arrival. As our Facilities Manager we can offer you: As a valued member of our team, you’ll enjoy a range of fantastic benefits, including: Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance. Performance-based bonuses – Earn a 15% bonus (paid annually) if customer service targets are met. Social events and awards evenings – Celebrate success with your team. Pension scheme – Secure your future with our company pension. One full paid day to volunteer – Give back to a cause you care about. Subsidised meals – Discounted food when working on location. Wellbeing events & activities – Focus on your mental and physical wellness. Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off. Hundreds of discounts – Save on top brands across the UK. Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet. Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity