An exciting opportunity to join our Specialist Services Division which provides forensic mental health services in inpatient, community and prison settings, as well as liaison and diversion services to police stations and courts across North London. The postholder will work alongside a small team of data and performance professionals to oversee and manage data extracts and cleansing work prior to data submissions being made. They will ensure there are robust data quality management systems in place that support accurate and robust performance reporting. This will be across a range of systems including the Trust’s EPR, and EPRs in use within our Health in Justice services which are managed and controlled by other organisations/partners. You will need to have advanced data management skills and be able to work with and manipulate large and complex datasets.
Main Responsibilities
The post holder will provide support to the Division by:
· Developing and operating data quality monitoring and management systems to support the division proactively monitor performance and achieve key performance indicators across a range of domains
· Developing bespoke data collection tools in cases where data does not currently exist to support research, QI projects, service developments, and other initiatives
· Work with colleagues to design and mobilise Power BI dashboards targeting and demonstrating data quality
North London NHS Foundation Trust (NLFT)is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network
The post holder will be aligned with our Values:
• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Overview of Main Duties and Responsibilities
1. Information / Data Quality Management
· To ensure and/or oversee accurate data extractions according to the set timetable.
· To interrogate and manipulate large and complex data extracts in order to identify the root causes for any data anomalies or gaps, ie. user error, reporting error, etc.
· To proactively identify any key ‘gaps’ in the data capture systems that clinicians and managers are provided with and then work with the Information Team to scope, specify and build new system extracts to better meet service information and business intelligence needs.
· To undertake complex ad-hoc data quality activities in areas defined by the Divisional Head of Business Management. This will involve managing potentially contradictory and complex wdata to ascertain a credible, easily understandable position on data quality and its impact. The post holder will be expected to present this information to internal audiences as necessary.
· To aggregate information from multiple sources and across service areas.
· To review guidance and identify ad hoc queries that may support the services’ financial or performance position linked to data quality such as unoutcomed activity, missing activity, etc.
· To observe utmost rigour in the protection of patient-identifiable data, including continual improvement of filing practices and security techniques.
· Ensuring that all reports produced meet specified validation and quality control requirements before they are published.
· Ensuring that new reporting protocols, procedures and timetables are documented and existing protocols, procedures, timetables updated as appropriate to ensure business continuity.
· Resolving in a helpful manner any routine queries in relation to the reports developed and escalating any system-related issues.
· Take appropriate action to resolve any anomalies found within extracted data or reports seeking support where appropriate.
2. Planning and Organisation
· Develop and operate a data quality cycle that supports remedial actions that ensure data is cleansed and accurate prior to reporting cycles commencing
· Triangulate all activities with performance teams to ensure work activities are appropriate timed around the business calendar
· Ensure that data quality processes and procedures are in place to support team to deliver the required internal and external performance outcomes / target
· Managements systems are in place to tackle performance exceptions before they become a threat to delivery of performance targets.
· Manage ad hoc data quality improvement projects either through project management or QI methodology
3. Communication
· Toproducemonthlydata qualityreportstotherequiredtimetableensuringinternaland external deadlines aremet.
· To present complex or contentious information to clinical and managerial colleagues where remedial corrective actions are required
· To communicate clearly and concisely ensuring all materials are tailored to the audience
· Tocollateandpresentroutinedata qualitymonitoringinformationinatimelyandaccurate manner to agreed formats and timescales ensuring that clear interpretation has been made to assist serviceleads.
· To distribute internal data quality reports with clear purpose and actions
· To ensure data utilized in performance reports is robust in terms of validity and quality.
· To support and contribute to the completion of monthly and quarterly monitoring reports.
· To contribute to the preparation and delivery of presentations whichareclear and appropriate to the purpose and theaudience.
4. Human Resources
· To oversee the work of data administrators, providing support and training as appropriate for all locally managed datasets, particularly those managed on systems outside of the Trust’s main EPR
· To provide specialist training to administrative and clinical staff in the correct use of EPRs in within the Division or other IT systems to ensure accurate data capture, either as part of induction processes or to support staff development
· To ensure any areas of development for staff are brought to the attention of line managers to ensure ongoing high quality data
· To ensure personal training needs are met.
· Attend and play an active part in the monthly team meeting and other internal meetings as required by the Borough.
5. Policy and Service Development
· To support the development of data collection systems for new services or initiatives
· To ensure that Data Quality Principles are in place and implemented across the Division
6. Working Conditions
· There is a frequent requirement for sitting or standing in a restricted position for a substantial proportion of the working time
· There is a frequent requirement for prolonged concentration when working with large and complex datasets
· There may be occasional indirect exposure to distressing or emotional circumstances through incidental contact with patients or when visiting prison services within the Division.
· There is a requirement to use Visual Display Unit equipment more or less continuously on most days.
This advert closes on Monday 24 Feb 2025