Summer Temp Opportunity: New Enquiries Assistant at Poole Alcock Solicitors
Are you a motivated University or College student looking for hands-on experience in a professional environment this summer living in Northwich, Cheshire or surrounding areas?
Poole Alcock Solicitors is offering a fantastic opportunity to gain valuable insights into the legal industry as a New Enquiries Assistant from 2nd June through to and including 29th August 2025.
Your Role:
Be the first point of contact for incoming client enquiries
Assist in managing client queries and directing them to the right team
Work alongside a dynamic team of legal professionals
Develop customer service and administrative skills in a busy, fast-paced office environment
What We are Looking For:
A positive, can-do attitude with excellent professional communication skills
An interest in law or business (experience isn’t necessary!)
Strong organisational skills and attention to detail
A friendly and approachable personality
Why Join Us?
Work Experience: Get a behind-the-scenes look at a reputable law firm.
Paid Role: Earn while you learn with competitive pay.
Team Culture: Join a supportive, hardworking and friendly team that encourages growth.
This is a fantastic opportunity to boost your CV and gain professional experience that will set you apart in the job market.
Interviews will take place on Wednesday 23rd April 2025.
Closing date for all applications will be Friday 4th April.
Please note the positions will be an office based position working from our Head office in Northwich, Gadbrook Park, Cheshire, CW9 7RA.
Responsibilities
To be the first point of contact for new enquiries, providing an excellent first impression with the goal of converting every new enquiry into a new client instruction.
To follow up on all new enquiries received throughout the firm to convert enquiries.
To collaborate with colleagues throughout the firm to ensure efficiency of new enquiry handling, follow up activity and accuracy of data
To actively seek to create positive working relationships with colleagues across all offices and departments.
To accurately record all new enquiry and conversion data and to monitor ongoing accuracy of data provided, amending and updating where required.
To ensure up to date knowledge of the various departments, including staffing, locations and services offered
To seek out opportunities with existing clients who have a need for further legal services, upselling and co-ordinating contact with relevant legal teams.
Administration of client satisfaction
To contact clients via telephone to seek feedback/to enhance their Poole Alcock experience
Listen to and empathise with clients in order to resolve any issues they have faced and to leave them with a positive impression of the firm.
Escalate any client care issues to line manager
To have a good understanding of the SRA Code of Conduct Chapter 1 and Lexcel standards relating to client care
Maintaining up to date and accurate client contact records and databases
To utilise various case management systems and databases (including but not limited to SOS Connect, VisualFiles, web based marketing subscriber lists, Excel) to manage/update prospective client, client and referrer contact data and communication records
Collaborative working
To maintain good working relationships with colleagues
To backfill other administrative functions within the office as required
To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations
Safety awareness
To monitor visitor access and maintain security awareness, following appropriate policies and procedures
To ensure that their working environment is safe and clean and to eliminate potential slip and trip hazards
To report any potential safety hazards to line manager
Compliance
You are required at all times to comply with our rules, policies and procedures in force from time to time including those contained in the Staff Handbook