Job Description
Client Operations Manager - site performance and delivery
Solihull - Manufacturing plant
Fully Site based
Monday to Friday day shifts
Role Overview: We are seeking a motivated and detail-oriented Client Operations Manager to join our team. You will oversee and optimize client operations, ensuring exceptional service delivery and strong client relationships. Collaboration across departments to streamline processes, resolve issues, and drive continuous improvement is key.
Key Responsibilities:
1. Client Management: Respond to client needs, expand relationships, and ensure exceptional service.
2. Leadership: Support and develop on-site staff, including Site Managers and Envoys.
3. Business Reviews: Deliver monthly business reviews with the client team.
4. Profitability: Manage Profitability (P&L) within allocated accounts.
5. Compliance: Ensure adherence to inventory, storage, delivery, and safety requirements.
6. Client Engagement: Maintain professional relationships and provide timely follow-up.
7. Business Development: Develop additional business opportunities with current and new clients.
8. Continuous Improvemen...