Job summary
Receptionist
Department Imaging
Band 2 £22,383 Per annum, pro rata if part time
Hours: Full time, per week, all MKUH roles will be considered for flexible working
The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.
This involves a whole range of tasks covering receiving and booking in patients, including registering new patients on to the hospital CRS system, printing identification labels, scanning request cards, and electronically allocating and distributing reporting. You will be liaising with the general public and staff at all levels and helping with any queries they may have.
Please note that we are not able to offer sponsorship for this role.
Proposed interview date: w/c 07 October 2024
Main duties of the job
The imaging department provides a number of services across a range of locations within the hospital. Services range from simple radiography to complex procedures such as CT or interventional procedures for both inpatients and outpatients.
The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.
About us
MKUH staff scored highest for 'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment, scoring out of 10. (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
1. Free on-site parking
2. Free tea and coffee
3. Great flexible workingopportunities
4. Discounted gym membership
5. Lease car scheme
6. Generous annual leave and pension scheme
7. On site nursery (chargeable)
8. Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job description
Job responsibilities
Assisting with reception duties including covering main Imaging and Fracture Clinic reception desks.
This involves a whole range of tasks covering receiving and booking in patients; including registering new patients on to the hospital CRS system, printing identification labels, scanning request cards, and electronically allocating and distributing reporting. You will be liaising with the general public and staff at all levels and helping with any queries they may have.
Give clerical support to the appointment co-ordinators and PACs officers
This will include general office duties such as filing, answering the phone and opening and distributing the post. Enveloping and send out appointment letters and patient information and printing off and sending out DNA letters to patients and referrers. Generally assisting the appointments and secretarial staff as required.
Please refer to the Job Description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employmentwith the Trust, all employees(except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification
Qualifications and knowledge
Essential
9. Numeracy and literacy
Desirable
10. GCSE English and Maths or equivalent
Experience
Desirable
11. Clerical/ Office experience
12. Experience of working with the public in a customer services role
13. Working in a busy environment
Skills
Essential
14. IT/Computer skills
15. Able to use initiative and work without close supervision.
16. Organized approach to work
17. Willing and able to take on additional responsibilities as required
Personal attributes
Essential
18. Flexible
19. Enthusiastic
20. Efficient with an eye for detail
Communication
Essential
21. Diplomatic
22. Good interpersonal skills
23. Ability to communicate with staff at all levels