What you will do in your working day
A typical day will include:
* Supporting users by fixing common issues via phone, email and tickets
* Installing and configuring software and hardware
* Setting up new accounts, workstations and mobile devices
* Managing backup solutions and ensuring machines are kept updated
* Creating technical documentation, guides, and processes
* Server administration, both physical and virtual
* Printer Support
* Administration of 3CX PBX phone system
* Website administration
* Maintaining site documentation, including hardware and software inventories
* Assisting with, and managing IT projects to help develop the business
The training you will be getting
* The qualification received after successful completion of the course is Information Communications Technician Level 3.
* Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required.
* Our training delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.
* Delivery of the standard is remote and is based around modules consisting of introduction, training, personal study, completion, and observation.
What to expect at the end of your apprenticeship
* We are looking for an apprentice who wants to progress in our business so there is a real opportunity for progression and permanent employment for the right person upon successful completion of the apprenticeship.