We're on the hunt for a Warranty and Product Support Manager with solid experience in supplier warranty management within consumer-facing industries. Here are the specifics:
Experience:
• Handling supplier warranty management and international goods shipping.
• Managing customer service, relationship building, and retention.
• Knowledgeable about the S&OP process for spares management.
• Technical know-how.
Purpose:
The Warranty and Product Support Manager will manage the entire warranty and repair operations, ensure parts are available when and where needed, and drive quality and efficiency improvements.
Key Responsibilities:
• Global Parts Availability & Logistics
• Stakeholder Liaison
• S&OP Process Management
• Support to Repair Centres & Distributors
• Data Analysis & Reporting
• Root Cause Analysis & Improvement
• Quality Control & Compliance
• Cost Management
• Customer Experience & KPIs
• Transport Solutions & Logistics
Skills & Attributes:
• Strong project management and multiple priority handling
• Excellent communication skills
• Robust problem-solving with a data-driven decision-making approach
• Familiar with managing international logistics and warranty processes
• Proven track record in customer service operations
Interested or know someone who could be?
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