We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents.
About the Role:
Join our dynamic local team based in our Dartford Office with regular travel to Thurrock sites and play a key role in high-standard Project Coordination for Planned and Net Zero Work activities in housing properties. Deliver best-in-class customer service while ensuring top-notch safety, quality, and cost control standards are met. Make a real impact in your community with us!
Role Criteria:
* Provide administrative, operational & customer service project support to Site & Commercial Team.
* Assist the Site Manager with programming and planning of the project, ensuring property lists and programmes are supplied, maintained and updated for site teams and reports/feedback on programmes provided.
* Monitor and report on KPI performance in accordance with contractual, operational & commercial obligations, working with all team members to ensure an efficient and productive service is delivered to service users & clients to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
* Support the effective utilisation of resources across work stream/s.
* Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
* Communicate with service users, site team and client regarding ongoing work/s and liaise with colleagues to ensure accurate & timely information is provided.
* Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in good condition in line with the company policies and report to your Manager where damages occur.
* Provide backup to other project staff, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Benefits we can offer you:
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.
About Us
We are the people behind the smile! At Mears, we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility.
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