Customer Service Administrator
* Location: Thetford, Norfolk
* Hours: Monday to Friday 8.30am-17:00. No Weekends
* Salary: £26,000
* Benefits: Company Pension / Holiday Allowance: 25days + bank holidays. Flexi-days after 6 months, taking you to 45 days leave TOTAL.
* Contract: Full Time, Permanent
Our client has been trading for over 65 years, and have been developing, maintaining, producing and selling a range of drain cleaning equipment worldwide. They are able to demonstrate their equipment knowledge base, our bespoke management software and mobile operational coverage is suitable for their customers.
Service AdministratorRole:
* Provide first line customer support.
* Monitor the Customer Services inbox, actioning all avenues of customer enquiries received.
* Receive and log on Dynamics the result of all Customer emails and telephone calls, as well as logging all relevant documents.
* Process and expedite enquiries, and service/sales orders through to sales invoicing.
* Maintain reasonable timescales for customers for any service and parts orders and ensure that customers are kept fully informed.
The ideal Service Administrator will:
1. Have exceptional communication skills and be able to mage and control engineers by phone and email so building relationships is key.
2. Previous automotive experience from an automotive ...