Job summary An exciting opportunity has arisen for an enthusiastic, flexible and motivated individual to join our Renal team as a Unit Receptionist Co-ordinator We have a Unit Receptionist Coordinator - Job-share opportunity working 22.5 hrs per week within our Renal Unit team, Mon, Tues & Fri. You will be required to provide an efficient, effective and friendly reception service to patients and visitors attending the dialysis unit, facilitating the delivery of a patient focused service in accordance with Trust and Division requirements. To be responsible for the day to day supervision of staff and co-ordination of the reception service. To provide comprehensive clerical and administrative support to the multi-disciplinary team, maintaining high standards within the working environment. Main duties of the job Responsible for the provision of administrative services .Register patients on Patient Administration system for new starters, ensuring all demographic and episode details are recorded on the system. Use patient administration system and other Trust Applications required supporting the patient's pathway. Duties include checking and updating patient lists. When appropriate arrange ambulance transport for patients. Responsible for dealing with queries via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives. Complete general administration tasks, ensuring continuity of service is maintained - including filing, photocopying, fault reporting, completion of the transport request book, GP and transcribing clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed. Takes responsibility on a daily basis ensuring transport is booked.Undertakes the mentoring and training of staff, to ensure individuals reach the required level of proficiency. Where appropriate contribute to continually improving the working practices of the ward.Responsible for the day to day supervision in a coordinator capacity to ensure the smooth delivery of the unit's reception service, to include rota changes to ensure safe staffing levels Closing date of applications: 7 November 2024 Interview date: 21 November 2024 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata pa Contract Permanent Working pattern Part-time, Job share Reference number 320-MED-1431 Job locations Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Knowledge Essential A good standard of English to GCSE (9-4 or A-C) or equivalent Advanced level of IT literacy with experience of using a range of IT applications Desirable Completion of the transport request book, GP and clinic letters Experience Essential Experience of working in a Customer/Patient Care environment Demonstrable experience in an administrative role to include using Lorenzo, Vital data or similar Desirable Experience of working in a Supervisory or Mentoring role Communication Essential Ability to communicate effectively - Including written,face to face and telephone Ability to communicate using judgment,persuasive negotiation and tact where necessary Must be an effective team player Desirable Ability to ensure that accurate and effective communication is maintained within the team Skills Essential Proven accuracy and organisational skills Ability to manage and prioritise own workload and work independently Ability to work to deadlines Desirable Ability to plan and delegate within the team to manage day to day workload Person Specification Knowledge Essential A good standard of English to GCSE (9-4 or A-C) or equivalent Advanced level of IT literacy with experience of using a range of IT applications Desirable Completion of the transport request book, GP and clinic letters Experience Essential Experience of working in a Customer/Patient Care environment Demonstrable experience in an administrative role to include using Lorenzo, Vital data or similar Desirable Experience of working in a Supervisory or Mentoring role Communication Essential Ability to communicate effectively - Including written,face to face and telephone Ability to communicate using judgment,persuasive negotiation and tact where necessary Must be an effective team player Desirable Ability to ensure that accurate and effective communication is maintained within the team Skills Essential Proven accuracy and organisational skills Ability to manage and prioritise own workload and work independently Ability to work to deadlines Desirable Ability to plan and delegate within the team to manage day to day workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)