We are a progressive farmer-owned agricultural and rural retail supply business, who is committed to ensuring the long-term sustainability of our company, farming customers and employees. We are on the lookout for a Customer Service Coordinator to come and join our team in Dorchester Mill, DT2 7TU. This position is a great opportunity for a candidate who thrives on delivering fantastic customer service, a naturel people person who loves to help others. Job Type: Full time, Permanent Working hours: You will be contracted to 40 hours per week, Monday to Friday 8.00am to 5.30pm. There will also be a requirement to cover Saturdays on a rota basis, 8.00am until 2.00pm. What you’ll be doing as Customer Service Coordinator: Making sure our customer expectations are met and orders placed on the mills are achievable Monitor incoming calls and emails, to ensure that orders and queries are processed in a timely manner Working with our Field Sales team on lead times and ensuring that all incoming orders are processed in a professional manner Liaising with our Operations and Sales Team colleagues, to ensure that production constraints are considered, and customer expectations are effectively managed Maintaining, and updating, a library of Standard Operating Procedures covering the general functions carried out by the team Supporting with training and development requirements of colleagues from the Customer Service team and other areas of the business Being able to prepare for, and attend, sales, and other meetings as and when required We would love to hear from you if you have…. Previous experience of working in a busy office environment and customer-based service role Strong administration skills and good attention to detail The ability to quickly learn and understand systems, processes, and procedures Confident communicator with an excellent telephone manner Calm and composed with a strong emphasis on customer service and empathy Commitment, drive, and enthusiasm Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications. The company Mole Valley Feed Solutions is the largest, farmer-owned, independent feed manufacturer in the UK offering an extensive range of products and services. These include compounds, blends, meals, straights, and minerals; combined with a range of technical support services provided by a dedicated team of qualified feed specialists. Four efficient and modern animal feed manufacturing mills and two blending sites produce a range of market-leading compound and precision blended feeds. For everyone who works in one of Mole Valley Farmers’ businesses – just like our customers who live and work in it – the countryside is a way of life and we are committed to UK agriculture. The benefits Pension scheme Learning & development opportunities Life assurance scheme Employment assistance programme Salary finance scheme What we do Previous Next Documents