Job Description Do you have a passion for IT Support? Would you like to work a market leading organisation? Can you deliver an exceptional service? If you answered yes to any of the above, then Hooray may have the role for you Benefits of an Onsite Support Engineer: 25 days holiday plus BH ’ s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Life insurance Enhanced maternity and paternity pay Voluntary critical illness cover for yourself and partner Healthcare Cash Plan Long Service Awards Cycle to work scheme What are the day-to-day responsibilities of an Onsite Support Engineer: Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Highlight and complete proactive maintenance for GBE Converge support clients Provide pre-sales support to clients and highlight sales opportunities to Account Manager Required Skills and Qualifications of the Onsite a Support Engineer : Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. Hooray is acting as an agency on behalf of the client for this position. Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL T& C’s APPLY