The Role
We're looking for a proactive and highly organised Branch Support Manager to join our Birmingham branch on a maternity cover basis. This key role is an integral part of our Senior Management Team (SMT), ensuring the seamless operation of essential business functions.
With core hours of Monday to Friday 8:00am - 4:30pm, you'll play a vital role in maintaining efficiency across multiple areas. You will be responsible for managing a team of Branch Support Coordinators, overseeing payroll collection and data submission, fleet management, and supporting our central HR functions when required.
If you're a strong leader with excellent organisational skills and a keen eye for detail, we'd love to hear from you!
The Customer
You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks. This is a fast paced, focused and dedicated contract which we have been re-awarded 3 times and we are very proud to be able to support this exceptional client.
Duties and Responsibilities
Branch Support Manager key responsibilities:
* Champion employee engagement, leading nominations, meetings, policy reviews, and promoting company values and culture at branch level.
* Support key branch meetings, including agenda planning, minute-taking, and monitoring action points from internal and external audits.
* Work with SMT members to review and improve working practices, ensuring value for money and tracking financial impacts on budgets and forecasts.
* Lead and manage staff training, developing a training matrix and financial plan to optimise productivity and budget commitments.
* Oversee staff engagement initiatives, including monthly engagement meetings, employee forums, and feedback monitoring to improve morale and performance.
* Oversee fleet operations, ensuring vehicle servicing, MOTs, handovers, and damage claims are handled efficiently with the fleet provider.
* Ensure branch facilities and IT systems are maintained in compliance with legal and operational requirements, working with landlords and IT teams as needed.
What You Will Need
Essential
* Previous experience in a similar office-based people management role.
* Articulate and proactive, with a collaborative, "one business" mindset.
* Strong relationship-building skills, with the ability to balance and manage conflicting priorities.
* Confident in influencing, persuading, and constructively challenging when necessary.
* Excellent IT skills, including the use of Microsoft Office.
Benefits
Branch Support Manager benefits include:
* Competitive salary based on experience with profit related bonus
* Salary sacrifice car lease OR Motor Expenditure Allowance (£3,500)
* 25 days annual leave + bank holidays + your birthday off (34 days total)
* Sick pay
* 26 weeks full pay maternity leave
* 8 weeks full pay paternity leave
* Annual pay reviews
* Discounted gym memberships at national and local gyms
* Up to £3,000 colleague referral fee
* Vast directory of training on bespoke in-house Learning Management System
* Life Insurance
* Private healthcare and dental care
* Cycle to work scheme
* Retail and mobile phone provider discounts
Who We Are
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit.
Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.
We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.
We are Investors in People - Gold standard, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Please apply with your updated CV or contact us at the Recruitment team.
Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable