IT Support Analyst
On-site in Sunderland
Salary: £40,000
We are currently working with a leading manufacturing company based in Sunderland, who are seeking a talented IT Support Analyst to join their dynamic Operations team. This is an exciting opportunity to work on-site in Sunderland, providing essential technical support to both internal and external users.
Key Responsibilities:
* Manage and maintain critical IT infrastructure, including servers, network appliances, and PCs.
* Provide expert technical support for manufacturing systems (MES) and corporate systems (Microsoft 365).
* Deliver exceptional Helpdesk services, resolving incidents and fulfilling requests efficiently.
* Collaborate with the wider IT team to develop and implement innovative solutions.
* Contribute to the development and maintenance of robust IT policies and procedures.
Essential Skills and Experience:
* Proven IT support experience, particularly in infrastructure and IS systems.
* Strong troubleshooting and problem-solving abilities.
* Excellent communication and interpersonal skills.
* Ability to work under pressure 1 and meet tight deadlines.
* Flexibility to work shifts (continental shift pattern).
Benefits:
1. Salary £40,000.
2. Opportunities for profess...