Acturis Systems Specialist Milton Keynes – (Central – Hybrid working) Salary £55,000 As a Senior Systems Administrator looking after Acturis, you will be a key business point of contact providing 2nd line support for Acturis and other Insurance applications, supporting business critical systems and training other team members. Key Responsibilities: Provides relevant management information to senior managers Deliver essential support for projects that utilise Acturis as a back-office system Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required Maintain accurate system configuration records, in line with changes made Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows Gather feedback and development suggestions from users and feedback to Acturis Share knowledge on best practice hints & tips with super users Create and process test scripts to support UAT testing for new features or documents Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner Ensure users are kept up to date throughout the duration of their queries Maintain the helpdesk log and chase up outstanding items, as appropriate Escalate queries and issues to line manager or second line colleagues, as appropriate Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis Provide assistance to the document templates team. Help mentor other team members in Acturis Skills & Attributes: Experience in a similar support or systems administration role desired. Understanding of the organisation and the sector it operates in. Knowledge of Global XB/Novidea and other insurance systems desirable Ideally a previous background in Insurance / finance industry. With 15,000 global colleagues and a partner network spanning more than 100 territories, these guys are the largest independent insurance broker in the world. A people-first business with a unique culture, fantastic new offices in Milton Keynes, lots of scope for growth and new opportunity