Job Description
IT Application Support Engineer
Location: Portsmouth
Salary: Up to £35,000
Work Schedule: 5 days a week, on-site
Role Overview:
Join a fast-paced logistics environment as an IT Application Support Engineer. In this role, you'll ensure the smooth operation of critical business applications, supporting warehousing, transportation, and inventory management systems. You'll collaborate with cross-functional teams, troubleshoot issues, and work on system optimisations to enhance operational efficiency.
Key Responsibilities:
1. Application Support: Serve as the first point of contact for resolving application-related issues within core logistics systems like WMS, TMS, and ERP platforms.
2. System Maintenance: Manage configurations, apply updates, and perform system tuning to ensure reliability and security.
3. User Support: Provide hands-on assistance and training to operational teams, enabling them to effectively use logistics applications.
4. Collaboration: Work with internal teams and external vendors to implement system improvements and new features.
5. Monitoring: Track application performance, pre-emptively address potential bottlenecks, and generate performance reports.
6. Document...