Inbound Insurance Sales and Service Consultant Are you passionate about customer service and sales? Join our dynamic team as an Inbound Insurance Sales and Service Consultant and make a difference Salary: £28,411 (Plus yearly company bonus) Hours: Full time - Monday to Friday (1 Saturday in 3) Hybrid: - 2 days a week in the office The role: take inbound service calls to support existing customers with post-sales support, including policy changes, cancellations and general queries take inbound sales calls from prospective customers who have generated quotations, either from one of our partners, a comparison website, or directly from our website take inbound renewals calls from existing customers, supporting them in a range of insurance policy renewals follow sales, customer services, and renewals processes through to completion, making sure card payment details and Direct Debits are completed accurately follow all compliance and quality standards, including FCA regulations and GDPR Desirable experience experienced in financial services or business insurance, and telephone customer services highly motivated and passionate about sales and customer services able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience for the custom highly resilient and able to maintain attention to detail and focus while working independently adaptable, willing to learn, and open to change, understanding that processes and products will evolve strong in active listening, with the ability to recognise and understand customer needs computer literate with the ability to multitask across systems Benefits A competitive salary that reflects your experience, our pay policy and the market we’re in from your first day We match what you put into your pension up to five per cent Smart Health services including unlimited access to a 24/7 virtual GP A flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership Life assurance of four times your basic salary A generous holiday entitlement of 25 days annual leave, plus bank holidays, and an extra day of holiday every two years to use however you wish A health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)