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Sector: Transport and Logistics
Role: Manager
Contract Type: Permanent
Hours: Full Time
About Network Rail
Join Network Rail - Where People and Connections Matter.
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
The Shift Station Manager manages the day-to-day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. They professionally deliver excellent and consistent customer service - providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users, and retailers.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
Key Accountabilities
1. Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service.
2. Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas.
3. Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs).
4. Liaise with internal and external stakeholders to develop and maintain effective relationships.
5. Manage employee rosters and resources on a day-to-day and long-term basis.
6. Manage the programme delivery for station checks including contractor compliance and train despatch.
7. Conduct the required risk assessments that are mandated through legislation and company standards.
8. Implement and comply with the relevant industry and company standards and procedures.
9. Carry out non-technical checks of works in progress checking that Landlords Approval Conditions are adhered to.
Job Skills, Experience and Qualifications
Essential
* Ability to lead, manage and develop people.
* Ability to attain rules and regulations level 2 competency.
* Ability to gain appropriate assessor competence.
* Ability to gain Station Incident Officer qualification.
* Ability to gain safety management qualification IOSH/NEBOSH.
* Able to demonstrate decision-making skills and assertiveness.
* Understanding of customer needs and requirements.
* Able to demonstrate organising and planning skills.
* Previous safety management experience.
* Ability to attain Person Responsible for Fire Safety qualification.
* Attain First Aid at Work qualification.
Desirable
* Understanding financial systems and budgets.
* Commercial awareness.
* IT skills in relation to report writing.
* General understanding of railway industry structure and responsibility.
* Previous customer service experience.
* Experience in accident investigation.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including childcare vouchers and healthcare offers.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces.
Disability Confident Leader
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
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