The difference you will make as a Housing Sustainment Officer
As a trusted member of the team, you’ll work directly with families living in Riverside properties or neighbourhoods, offering help to those with multiple economic and social needs. The role involves identifying families in need of support and proactively working with local family projects, children’s centres, housing teams, money advice, and other partner agencies to bring the best outcomes for our customers. You’ll work with clients and their families to assess their needs and barriers to sustaining accommodation and develop a plan of action and support.
About you
We’re looking for someone with:
1. Excellent communication skills and a real passion for delivering great customer service.
2. Experience of providing support for customers with multiple economic and social needs; including young people, lone parents, people involved with the police or criminal justice system, and those who have not worked for some time.
3. Must have a driving licence and access to own car.
4. A team player, you’ll need to work with a wide range of both internal and external stakeholders and partners. Although not essential, a Housing or Support/Care related qualification would be desirable.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working with us, you’ll enjoy:
1. Competitive pay & generous pension
2. 28 days holidays plus bank holidays
3. Flexible working options available
4. Investment in your learning, personal development and technology
5. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Role Profile
Work directly with families living in Riverside properties or neighbourhoods to offer help to those with multiple economic and social needs so that they can remain stable in their homes, maintaining a positive tenancy where applicable. Work with clients and their families to assess their needs and barriers to sustaining accommodation by developing a plan of action and support in a trustworthy, supportive environment.
Role requires you to:
1. Empower service users to deal with day to day tenancy issues, payment of rent and other tenancy related issues.
2. Promote the project amongst tenants, residents, and partner agencies.
3. Establish a two way referral process with colleagues in housing management, income management and community engagement to support sustainable tenancies.
4. Establish an outreach programme in priority areas to engage tenants and residents and provide intensive support to address barriers to tenancy sustainment.
5. Operate an Early Intervention framework by identifying and liaising with partners and organisations in the local area that families can be referred to for life skills, money advice, and employment and training advice.
6. Undertake client assessments to identify needs, develop action plans and monitor client progress against those plans.
7. Deliver a service that has measured outcomes in relation to eviction prevention, income maximisation, and tenancy sustainment.
8. Liaise with fundraising and volunteering colleagues to maximise income, cover costs, and extend provision.
9. Identify and refer appropriate cases to Riverside colleagues including Money Advisors, Springboard staff, Affordable Warmth Officers, and Income Collection officers.
10. Focus delivery of the service towards Riverside customers who are facing significant barriers to sustaining their tenancy.
11. Ensure that service delivery complies with Riverside policies and procedures.
12. Work closely with other service providers, voluntary and statutory, and maintain good working relationships.
13. Respond positively to deliver new methods of provision such as through payment by results models.
14. Maintain confidential case records and administrative systems and provide monitoring information as required.
15. Provide a high quality, customer-oriented service championing Riverside Service Style.
Person specification
Essential
1. Experience of managing a caseload; working to and achieving targets.
2. Experience of providing face to face support for customers with multiple economic and social needs leading chaotic lives.
Desirable
1. 5 GCSEs or equivalent.
2. Housing/Support/Care related qualification desired but not essential.
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