Job Description
Job Title: Bilingual German/English Speaking Customer Service Advisor
Location: Huntingdon Area (Hybrid: Onsite Training, then 3 days in-office, 2 days remote)
Position Overview:
An opportunity is available for Bilingual German/English speaking Customer Service Advisors to join a dynamic team focused on delivering high-quality, customised products to educational institutions. This role is responsible for managing projects from concept to delivery, ensuring a seamless experience for each client and maintaining timely, professional service.
Key Responsibilities:
* Project Management: Coordinate the development of customised products, overseeing each phase from initial concept to final print.
* Design Collaboration: Partner with the Design Team to create personalised designs based on client requirements.
* Client Communication: Act as the primary point of contact for proof approvals and ensure all project materials are promptly forwarded to production.
* Team Coordination: Work closely with the Customer Service Management team to ensure smooth project execution and client satisfaction.
Additional Responsibilities:
* Consistently adhere to Health and Safety protocols.
* Maintain high standards in all customer service processes.
* Represent the company in a professional manner and promote a positive image at all times.
* Build and maintain strong working relationships with team members and clients.
* Actively participate in team meetings and contribute to process improvements.
* Support other areas of the business when required.
* Undertake additional duties as directed by management.
Qualifications:
* Proficiency in both German and English.
* At least 1 year of experience in customer service is preferred.
Schedule:
* Full-time, Monday to Friday, 8-hour shifts
Benefits:
* Casual dress
* Team events
* Pension plan
* Cycle-to-work scheme
* Complimentary flu vaccinations
* Free and on-site parking
* Health and wellness programs
* Life insurance
Work Location:
Hybrid model (initial training on-site, then three days in office and two days remote each week)
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.