ABOUT THE ROLE Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview. YOU WILL BE RESPONSIBLE FOR: 1. Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. 2. Monitoring player behaviour and making risk based, self driven decisions 3. Promote the importance of sustainability across external and internal stakeholders. 4. Building relationships with our customers via email, chat, and phone across all of our managed brands 5. Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation. 6.