The Delivery Manager role reports to the Regional Delivery Manager (RDM) and will coach, mentor, and provide leadership to Functional Assessors and Site Coordinators within a designated team/location, developing and implementing plans to drive improved performance and share best practices. The role will have line management responsibilities.
Responsibilities:
1. Provide visible leadership and direction to the team/site, enabling the effective delivery of volume, people, quality, and customer service-related measures within those teams/sites.
2. Coach, mentor, and lead a team of Functional Assessors and Site Coordinators with action planning and development plans through effective performance management processes, showing understanding, respect, and compassion for the opinions/needs of others, even if they differ from their own.
3. Motivate and inspire team members through continuous professional development and recognizing exceptional performance, identifying and developing team members with potential in support of effective succession planning.
4. Positively contribute to team effort and support others in their approaches, dedicating themselves to the values of the organization, maintaining composure even in stressful or conflict situations, and having the strength to wait for the right time to intervene, make decisions, or act.
5. Effectively report on team performance to the RSDM, including daily and weekly results, explanations of deviations from targets, and plans for corrective actions as agreed.
6. Ensure the team makes best use of technology and management information to effectively analyze performance, enabling them to understand key drivers and implement plans to address as required.
7. Collaborate with the Clinical Support Lead to support Functional Assessors where quality issues or support is required.
8. Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement across their team, setting expectations clearly and concisely, and providing support towards a continuous improvement performance culture.
9. Adhere to the governance structure in place by the PIP Operations Director, ensuring compliance by Functional Assessors.
Essential Criteria:
1. Leading and developing a high-performing team.
2. Highly organized with the ability to prioritize and manage workloads.
3. Delivering challenging performance targets.
4. Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus.
5. Creating and executing action plans to drive performance improvement.
6. Energetic and confident in expressing themselves with experience in building strong working relationships, influencing, and empowering others to make proactive decisions.
7. Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions.
8. Performance-driven with strong performance management to drive continuous improvement.
9. Display confidence and a calm and steady presence to effectively manage difficult situations.
10. Experience in a supervisory or leadership role with a strong performance focus.
11. Ability to work effectively in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity.
12. Excellent PowerPoint and written communication skills, though equally proficient with spreadsheets and business analysis software.
13. Performance-driven with an analytical mindset and strong attention to detail.
14. Able to build relationships and earn respect from peers and colleagues at all levels.
15. Strong coaching and mentoring skills.
#J-18808-Ljbffr