Senior Technical Writer
Date: Sep 18, 2024
Company: ArisGlobal
Company Description
ArisGlobal boasts a worldwide presence with offices located in Boston, Croatia, Slovenia, Tokyo, Shanghai, and India. At ArisGlobal, we are distinguished by the high caliber of our team and by our passion for creativity and innovation. We pride ourselves on our welcoming and supportive corporate culture, which is inclusive of all Team Members. Our challenging projects are complemented by flexible work locations and competitive salaries.
Position Summary
We're looking for a Senior Product Technical Writer who can create comprehensive, technical documentation for a variety of audiences. The successful candidate will be a self-starter who can document complex software and has experience with enterprise-level SaaS products that leverage data lakes / warehouses. We want to hear from you if you have the desire to own the end-to-end content experience for a product.
Responsibilities
* Create topic-based help in HTML5 format that helps users understand, configure, implement, navigate, and use complex software.
* Assist in the development and implementation of context-sensitive help and other types of in-product user assistance.
* Author and/or support the creation of other external technical documentation (such as release notes, configuration guides, etc.).
* Manage multiple priorities in a fast-paced, ever-changing environment.
* Work with Subject Matter Experts to gather information and then transform it into useful documentation for end users.
* Facilitate Subject Matter Expert reviews of documentation to ensure accuracy and thoroughness.
* Own the complete lifecycle of documentation for a product from development to delivery.
* Excellent written communication skills in English with a keen attention to detail.
* Ability to communicate and present effectively across departments and levels.
* Strong collaboration and information gathering skills.
* Ability to independently juggle and hit deadlines on multiple assignments, prioritize work, and keep stakeholders updated on statuses.
* Can quickly grasp complex technical concepts and make them easily understandable to both technical and non-technical audiences.
* Technically proficient enough to dig into a product and learn how to use it.
* Strong understanding of the agile software development process and ability to communicate effectively with developers, engineers, and data scientists.
* Ability to mentor less experienced writers and lead projects.
* Passionate about learning new things.
Required Experience
* Excellent technical communicator with a proven history of creating topic-based documentation delivered in HTML5 format for varied audiences.
* 4+ years of experience in technical writing.
* Experience developing product documentation in an Agile environment for enterprise SaaS solutions.
* Strong Madcap Flare skills, ideally to an advanced level creating projects, stylesheets, templates, conditions and variables.
* Familiarity with Jira and Confluence.
* Experience working with global teams.
* Product documentation experience in the pharmaceutical industry preferred but not required.
Disclaimer
ArisGlobal is headquartered in Boston, Massachusetts with offices located in more than 9 countries around the world. Please check out our website/LinkedIn to find out more information about the organization and other available positions.
*ArisGlobal is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
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