Liverpool University Hospitals NHS Foundation Trust
As a member of the Service, the post holder will demonstrate proficiency in audio typing. They will provide clerical and administrative support to the department. They must have the ability to plan their own workload as appropriate and provide support as required.
The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to deadlines, both individually and as part of a team.
Main Duties of the Job
1. Type dictation from audio transcription of clinical correspondence and documentation.
2. Quality check documentation completed in clinical administration support.
3. Assist the directorate in providing quality administrative support to the clinical teams.
4. Deal appropriately with concerns from staff in line with Trust policy.
5. Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
6. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct.
7. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
8. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
9. Obtain information as requested by line manager.
10. Attend appropriate training, meetings and education sessions when required.
11. Work with managers to review working practices, ways of working and find solutions to problems.
12. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
13. Ensure all mandatory training is up to date and report accordingly.
14. Be able to work as part of a team, promoting effective flows in the department to cover leave to ensure the office runs smoothly.
15. Any other duties required by line manager.
About Us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Person Specification
Education/Qualifications
* Educated to GCSE/O Level standard/equivalent.
* RSA/OCR Level II or equivalent.
* Knowledge of medical terminology and secretarial procedures.
Experience
* Excellent I.T. skills with knowledge and experience of all Microsoft office packages.
* Experience working in an NHS office environment.
Skills/Ability/Knowledge
* Able to use own initiative and respond to new challenges.
* Self-motivated and able to work with limited supervision.
* Manage/prioritise own workload.
* Ability to accurately maintain computerised and manual filing/documentation systems.
* Ability to work as part of a team.
* Ability to manage difficult/sensitive situations.
* Ability and willingness to undertake further training as required.
* Knowledge of internal PAS system.
* Ability to supervise and motivate a team.
* Excellent interpersonal and influencing skills.
Qualities/Attributes
* Able to adopt a flexible approach when required.
* Ability to build and maintain good working relationships.
Other Requirements
* Understanding of the confidential nature of the role and awareness of the Data Protection Act.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Bluebell House, University Hospital Aintree
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