Collections Manager - Lead, Inspire & Drive Success!
Are you an experienced Collections Leader with a passion for driving high-performing teams and delivering exceptional customer and business outcomes? If so, we have a fantastic opportunity for you!
We're looking for a Collections Manager to lead and inspire a dynamic team, helping business energy customers manage debt proactively and sustainably. You'll play a crucial role in shaping recovery strategies, ensuring compliance, and fostering a culture of excellence.
What You'll Be Doing:
1. Providing strong leadership and direction for the Collections teams.
2. Driving performance through coaching, strategy development, and KPI management.
3. Leading continuous evaluation and improvement of policies and procedures.
4. Ensuring compliance with legislative, regulatory, and governance requirements.
5. Handling escalated customer issues and driving positive customer outcomes.
6. Liaising with internal and external stakeholders to mitigate risk and protect revenue.
7. Analyzing performance data and providing actionable insights to the business.
What We're Looking For:
1. Experienced Leader - Proven debt management leadership, ideally within collections, financial services, or a similar field.
2. Strategic Thinker - Ability to design and implement effective recovery strategies.
3. Strong Communicator - Confident in building relationships and managing escalations.
4. Results-Driven - Motivated by targets and passionate about achieving business success.
5. Problem Solver - Proactive, solutions-focused, and able to adapt to change.
6. Collaborative & Supportive - A team player who thrives in a fast-paced environment.
What's in It for You?
1. Career growth and leadership development opportunities.
2. Generous annual leave plus additional perks for special occasions.
3. Employee rewards, referral bonuses & long-service recognition.
4. A supportive, collaborative, and modern working environment.
5. Wellbeing initiatives, including an Employee Assistance Programme.
This is a fantastic opportunity to step into a senior leadership role with real impact, working for a company that values innovation, teamwork, and professional development.
Interested? Apply now and take the next step in your career!
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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