We are proud to be assisting this highly successful Maidenhead Client in finding a new Sales Support Administrator to join the team.
The position is offered on a full-time permanent basis working Monday to Friday from 9 am to 5:30 pm.
On offer is a salary of £25K to £28K basic and, on top of this, there are also other benefits that include:
* Exclusive Store Discounts
* Performance Bonuses
* Private Health
* Contribution to gym membership
* Staff events - team building
* Fresh fruit daily
The successful candidate will support customers with taking and processing orders over the phone and via the ERP system and seeing the orders through from the initial enquiry stage right through to delivery.
Responsibilities include:
* Responding to incoming customer inquiries.
* Processing orders and communicating order progress to customers.
* Staying up to date on new products, services, and policies.
* Collecting and reporting customer feedback to ensure that best practices are recognized and maintained.
* Engaging with customers in a friendly and professional manner while actively listening to their concerns.
* Offering support and solutions to customers in accordance with the company's customer service policies.
* Other duties as requested.
The successful candidate will be able to demonstrate:
* Proven multi-tasking abilities.
* Dynamic customer service experience with exceptional communication skills.
* Experience working in a B2B environment.
* Strong IT skills with proficiency in the use of MS Office along with ERP and CRM systems.
The company uses Oracle Netsuite, so previous experience with this would be ideal but not essential as long as you are conversant with different systems. Additionally, if you have any previous shipping experience within the export market, this would be a distinct advantage but, again, not essential.
If you are career-oriented and seeking opportunities to progress and develop your skills, then this is certainly available within the company and offers opportunities to become involved in the tendering and proposal areas, sales team support, and export along with other various areas.
The main position is a permanent full-time role, but apart from offering the opportunity for part-time work, if you are looking for a temporary to permanent role or just available short term and can cover on a temporary basis, then please contact us now!
If this role sounds like it matches your experience, then apply NOW!
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