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Case Manager
Reference: OCT20245933
Expiry date: 09:31, Fri, 22nd Nov 2024
Location: Cardiff
Salary: £22,369.35 - £24,300 depending on experience
Hours: Monday – Friday
Are you passionate about providing exceptional customer service and making a real difference in people's lives?
We have an excellent opportunity for customer-focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we're home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients.
At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support.
You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.
Join NewLaw as a Case Manager and enjoy some outstanding benefits…
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include…
* Salary: £22,369.35 - £24,300 depending on experience, plus bonus potential.
* Annual leave: 24 days, rising to 26 with length of service. You’ll also have public holidays and an extra day off for your birthday!
* Pension: 3% Employer Contributions.
* Financial Benefits: save-as-you-earn scheme, employee referral scheme, free life assurance, and access to our Benefits App offering discounts and cashback deals.
* Lifestyle & Wellbeing Benefits: discounted gym memberships, eye care vouchers, a cycle to work scheme, and a 24/7 Employee Assistance Programme.
* Motoring Benefits: access to an employee vehicle-leasing scheme, free motor accident assistance, and discounts on vehicle repairs.
* Wagestream: a financial wellbeing app that gives you control over your pay and offers discounts on shopping.
About you
* First and foremost, you’re passionate about customer service and have experience in a contact centre or retail/hospitality setting.
* You’ll have proven effective time management and organisational skills.
* You have excellent written and verbal communication skills.
* Experience in claims or personal injury setting would be advantageous.
About us
NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for Personal Injury, Clinical Negligence, and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since 2004. Our teams provide a service that 95% of our clients would recommend.
We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders.
We are agile. We are experts. We are imaginative. We are reliable.
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