• To process outpatient appointments for New patients from GP ERS appointments and arrange for triage with Clinicians. Book patients appointments and monitor clinics
• To register patients onto waiting lists and generate all associated paper work in adherence with the Trust Outpatient Booking Procedures
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
• To liaise with and act as a point of contact for queries from clinical and non-clinical staff
• Escalate patient queries, complaints, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To monitor clinician clinics for Opening and closing for Annual Leave and ED cover.
• To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Friday 17 Jan 2025
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