Due to expansion, industry leading supplier of bespoke wardrobes is currently looking for an experienced Order Processor to work within our customer support team.
Overall Purpose of the Job
Full ownership of the allocated customer accounts from call-off to cash collection, delivering excellent customer service practices to ensure the needs and expectations of internal and external customers are being satisfied. Manage customer order banks to ensure timely completions and maintain accurate records. Adhere to customer service standards and complaint handling processes and build effective relationships across a diverse customer base.
Key Responsibilities
Lead point of contact for all customer requirements, including orders/call offs, execution of confirmation calls, query handling and liaison for all changes and/or remedial work up to completion
Proactively manage the customer order bank through regular contact with sites.
Manage future deliveries, installations and remedials liaising with the ROM for physical surveys / plot availability and Planning teams (Installation and Delivery) ensurin...