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Location: Hybrid - Working between home and our office in Abersoch
Employment Type: Permanent
Hours of Work: Full time - 5 days per week, Monday to Saturday, 09:00 - 17:00
What you'll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are proactive professionals who overcome obstacles to ensure our guests and homeowners have the best experience possible. The role combines field-based and office work, making each day different.
The responsibilities include:
* Assisting guests before, during, and after their stay, addressing queries and issues.
* Providing accurate timelines for property preparations.
* Coordinating with cleaners, housekeepers, gardeners, and maintenance contractors.
* Managing complaints or feedback regarding housekeeping standards and overseeing resolutions.
* Maintaining accurate records and updating administrative systems.
* Visiting properties to meet homeowners, assist guests, or conduct property checks.
You'll have:
* An enthusiastic, friendly team player with previous customer service experience.
* Strong organizational skills to manage our property portfolio effectively.
* A resilient character capable of handling challenges and finding positive resolutions.
* Exceptional attention to detail, communication skills, and the ability to set expectations.
* A proactive attitude willing to undertake tasks outside usual responsibilities.
* Experience in property letting, housing, estate agency, or the travel industry is advantageous.
We understand no perfect candidate exists, so if you're excited about the role and meet most criteria, we encourage you to apply. You might be exactly what we need!
What you'll get:
Joining a rapidly growing company with a positive culture and a focus on employee development. We offer competitive salaries and benefits, including:
* A day off for your or a loved one's birthday.
* £500 towards a holiday of your choice.
* A paid day to volunteer with a charity of your choice.
* Friends and family discount scheme.
* Life assurance for peace of mind.
* Social clubs catering to various interests like pets, fitness, gardening, sustainability, or nutrition.
* Enjoyable social events, including our renowned Christmas parties.
Who we are
We are Travel Chapter, the holiday home people, committed to showcasing great places to stay in the UK. From a small South West agency to industry leaders, we maintain our family ethos and values. Our culture is caring, collaborative, and inspiring, encouraging innovation and continuous learning.
We value diversity and inclusivity. Please inform us if you need adjustments during the application process; we're happy to assist.
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