My client is seeking an experienced Income Officer to provide effective, customer-focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance with the council's procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition.
The team is looking for an experienced candidate who will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, along with high-quality valuations and property-related advice. The Officer will be supported into a caseload by the team manager, helping with any policies and procedures that they may not be familiar with. The team is looking for a candidate who can quickly adapt to their way of working and hit the ground running.
Duties Include:
1. Strong knowledge of income advice and experience in housing.
2. Responsible for maximum recovery of all service charge income, including the recovery of debts and arrears in accordance with the council's procedures.
3. Monitoring service charge accounts and taking necessary action for recovery of debt.
4. Work towards resolving all enquiries related to service charge accounts, including preparation of repairs listing.
5. Submit cases for Judgment and monitor progress accordingly.
6. Manage individual leaseholders' accounts, ensuring they are updated.
7. Provide appropriate advice on the availability of financial assistance for leaseholders concerning major works debt.
8. Build strong internal and external relationships with colleagues and partnership organisations.
9. Utilize Business & Administration or Finance experience throughout this role.
If you have previous experience in these areas and are keen to develop your knowledge further, this is a perfect team for you. Management is willing to help all case managers be the best they can possibly be, along with a strong hourly rate.
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