Job Description - Digital Solutions Trainee Engineer
Job Title: Digital Solutions Trainee Engineer
Department: Digital Solutions
Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)
Reports To: Digital Solutions Team Leader
About ZEISS
ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.
Job Overview
We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.
As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.
Key Responsibilities
Technical Support & Troubleshooting
Provide remote technical support to customers and internal teams via phone and digital platforms.
Manage support tickets, ensuring timely resol...