Quilter – Southampton, City of Southampton
About the Business
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising and becoming even more customer centric.
So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! I'm looking for client-focused individuals with a passion for customer service to join our fast-paced, dynamic environment to help us provide our customers with the support they need when they call us about Quilter pension and investment products.
About the Role
Level: 2
Department: Customer Service Centre
Location: Southampton, fully office-based
Contract type: Permanent, Monday until Friday
Salary: paying up to £27,000 (based on 40 hours per week)
Our Customer Service Advisors receive between 30-40 phone calls a day. They handle queries, having been trained to explain complex information in a way our customers will understand. At times, our advisors may deal with complaints, liaise with different areas within our business and investigate certain calls. No matter what our advisors are dealing with, they always ensure they honour given time scales to our customers and fulfil our promises for call backs, updates or emails.
As our customers' needs evolve, our advisors are trained in how to show empathy in emotional or challenging situations, and to have resilience when dealing with difficult conversations. Our colleagues play a vital role in our business, so we do what we can to acknowledge their hard work by holding regular recognition and social events, that provide awards, prizes and contribute to peer reviews.
About You
You will be passionate about providing the best possible service to your customers. You will be confident speaking to customers and taking over 30 phone calls a day to explain detailed information, and be a key point of contact for the business. (Mandatory skill for this role, as this is a fast-paced position we require resilience.) You will be able to demonstrate that you're continuously able to develop and adapt in a fast-paced and constantly changing environment, and are receptive to all feedback.
Your experience will show you're able to handle sometimes complex and challenging conversations professionally and with empathy, ensuring customers are always supported.
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in the incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
#J-18808-Ljbffr