Customer service team leader

An excellentHybrid Team Leader CustomerService rolebased in Kettering,workingfulltimehours 11:30-8pm, offering astarting salary of £27,500-£30,000 per annum. This role will be a Hybrid role with 2/3 days in their Kettering offices.

Weare looking for an experienced Team Leader to lead and manage the customer service advisors. The customer service advisors are responsible for both inbound and outbound calls, working to daily targets of booking appointments. This Team Leader role would be suitable for an individual who has previously led a team, motivates, coaches and supports their team.

Experience/Skills needed for this position:

You will demonstrate experience of leading a team in a current or previous position

Experienced of working to individual targets, while supporting, guiding and monitoring your team

Managing absence, conducting probation reviews, appraisals, initiating performance improvement plans (PIPs), conducting disciplinaries

To be able to multi-task with changing priorities on the day to meet business and client requirements

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