Due to the rapid incease in business throughout Hertfordshire, we are looking to recruit a night security duty controller to add to our team based at our Head Office in Hatfield. You must hold a valid SIA Licence and a full UK driving licence. Your responsibilities will include but are not limited to: - Ensuring client sites are covered at all times - Providing out of hours support to all staff on sites - Conduct key holding and mobile patrol duties. - Attend to any alarm activations. - Provide emergency site cover. - Conduct welfare and site visits on a weekly planned schedule. - Take hourly check calls from lone worker staff. - Manage and accurately update the rostering system - Ensure all reports are completed as required. - Report any issues to the Contracts Managers / Operations Director Core Requirements: - Must hold a frontline SIA Licence - Must hold a full valid UK driving licence - Must be computer literate - Excellent verbal and written communication skills. - High degree of accuracy - A excellent understanding of situations, organisational skills and ability to prioritise workloads - An excellent telephone manner - The ability to work effectively under pressure - The ability to deal tactfully and effectively with a wide range of people. - A good knowledge and understanding of the SIA Industry - Ability to adapt to change - Dealing with customer enquiries in writing and by telephone - Working on their own as a lone worker - Taking responsibility and being pro-active - Able to make decisions and work unsupervised - Able to deal with escalated client queries, handling unforeseen situations and finding solutions This position will be following a 4 on 4 off rotation pattern, covering 12 hour shifts. The successful candidate must be able to work using their own initiative as they will primarily be a lone worker. They must also be self-motivated, with the ability to perform effectively when under pressure and a reliable, enthusiastic team member. A uniform will be provided. If you wish to apply for this position, please forward a copy of your CV, quoting reference, NSDC/1