Reservations Manager
£36,000 per annum plus performance bonus and fantastic benefits
Based onsite
40 hours over 5 days, predominantly Monday-Friday
Due to the location of our Estate, your own transport is recommended
Our Reservations Manager
Reporting to our Head of Reservations, our Reservations Manager will be responsible for the smooth and efficient daily operation of the reservations department, ensuring ahigh-quality guest experienceat all times. They will oversee the accuracy ofbookings, financial reconciliations,and guest profiles while keeping procedures up to date and ensuring the team receives the necessary training. This role will involveclose collaborationwith other departments,proactive guest service, and a focus onrevenue maximisation. Our Reservations Manager will also ensure compliance with financial policies, health and safety regulations, and data protection standards, while leading and developing a well-informed and professional team.
Key Responsibilities
* Lead and manage the Reservations team, ensuring clear communication, training, and performance standards.
* Oversee reservations processes, ensuring accuracy in guest bookings, rates, and package details.
* Maintain high standards of guest service, handling enquiries, special requests, and complaints professionally.
* Drive revenue by training the team in upselling techniques and ensuring a proactive approach to enquiries.
* Monitor financial transactions, including guest accounts, daily takings, and budget adherence.
* Collaborate with other departments to maintain accurate guest history files and optimise guest experiences.
* Ensure compliance with company policies, health and safety regulations, and data protection requirements.
* Uphold high standards of personal presentation, professionalism, and service across the team.
* Maintain seamless communication across the business
* Monitor and manage IT systems related to reservations, ensuring efficiency and accuracy.
What we can offer
* A positive workplace environment with opportunities to develop both personally and professionally.
* Stay in shape with complimentary use of our gym and wellbeing classes
* Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
* Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
* Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
* Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
* Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
* We value your hard work and recognise your achievements through our colleague recognition programme Newt Awards with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
* Support from our Employee Assistance Programme for both yourself and your family
* A team that knows how to have fun with monthly team activities and Estate-wide team events
* Access your earnings at anytime with Wagestream, with access to nationwide brand discounts
* Up to 30 days annual leave each year for our full-time team
What we're looking for
* Strong proven experience in a similar role, within the travel or hotel industry.
* Strong experience with Hotel PMS', preferably Opera.
* Strong written and verbal communication skills
* A passion for hospitality and excellent customer service
* An inspirational and motivational leader who can lead their team to success
* Proficient computer skills, with an good understand of the Microsoft Office package
Where you'll be working - Our Reservations Team
Our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. We pride ourselves in offering each guest a personalised experience, through building relationships and pre-empting their needs.
The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
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