Applications Support Engineer
Permanent
Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week.
We have an excellent opportunity for an experienced Application Support Engineer to join our dynamic Applications team at Birmingham City Council. As an Application Support Engineer, you'll be responsible for the upkeep and support of various software applications and systems. You'll work closely with our technical teams and end-users to guarantee the smooth running of our products and offer effective solutions to customer issues promptly.
The ideal candidate should be an attentive, user-centric, and self-driven individual capable of providing functional and technical support and guidance to end-users and internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment.
What we are about
We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking an experienced person to join one of our Application Support Teams.
The Role
We are looking for an individual with experience of both IT & Revenues and Benefits. The successful candidate will join a team supporting a variety of applications across Revenues & Benefits, Finance, Legal, and Democratic services.
Key Responsibilities
* Technical Expertise: Hands-on knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
* Application Support: Contribute to seamless support and operation of applications across multiple business areas.
* Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business.
About You
* Experience: Experience in Revenues and Benefits.
* Technical Skills: Strong IT skills, with hands-on experience in managing software applications.
* Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
We will support you with
* An environment that values curiosity, autonomy and working in the open.
* An engaged and supportive leadership with a clear vision.
* Training and development opportunities to help you progress and be the best you can be.
* An inclusive workplace committed to reflecting the public we serve.
* A benefit package designed to promote a great work life balance.
* Exposure to all digital and technology teams and services areas across the council.
For any informal enquiries please contact: Parveen Ellahi parveen.ellahi@birmingham.gov.uk
You must upload a CV and Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV and Supporting Statement, your application will not be considered.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Closing date: 5th January 2025 at 23.59.
Ref: BCC2697
Interviews will take place in person. Shortlisted candidates will be provided with further information.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description and Person Specification
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