Job Summary
Kiwa Agri Food is seeking a Training Content Administrator to join our dynamic Training team. In this role, you'll support the development and implementation of our training programmes, from designing engaging course content to ensuring smooth course delivery. Additionally, you’ll assist the Kiwa Feed team with queries related to Feed/AIC participant iLearning, playing a vital part in the success of our training services. This role is a hybrid role, located in Harrogate. Kiwa is a global leader in Testing, Inspection and Certification. Our company motto is we create trust. We want you to trust us in becoming your employer of choice.
About the role
1. Act as the main contact for online student support, managing the training inbox and resolving queries.
2. Convert client queries into quotes, and then to ‘won’ quotes, ensuring their needs are met.
3. Oversee course setup, ensuring subcontractor trainers run successful sessions, and manage trainee onboarding to ensure they receive an excellent service.
4. Engage with the Business Support Admin team to ensure that payment is received before trainees/candidates are formally enrolled on a course.
5. Maintain accurate customer and supplier records, send weekly student reports, and issue certificates.
6. Assist with reviewing and reporting on Kiwa Agri Food courses, including marking exams and generating weekly student reports.
7. Work from project briefs to create interactive and visual SCORM files, translating technical insights into engaging learning materials.
8. Support AIC participants in collaboration with the Feed team.
9. Participate in team meetings and contribute to the continuous improvement of processes and procedures.
Future Progression
1. Take ownership of creating project briefs, eventually designing training content independently based on market insights.
2. Develop an understanding of training needs in the market to identify and address gaps.
Do you have what it takes?
1. Excellent planning and organisational skills
2. Good working knowledge of IT tools (Microsoft Office etc.)
3. Ability to work and reach targets set independently (Self Starting).
4. Relevant experience of managing customers
5. The ability to work cohesively with all stakeholders for a mutual outcome
6. Relevant experience of balancing the needs of Customers, Shareholders and Employees
7. Dynamism, aptitude for problem solving and teamwork, persistence, accuracy, practicality, reliability, flexibility, and results oriented
8. Exceptional communication skills and interpersonal relations at all levels
What can you expect from us in return?
1. £23,751 to £28,412 per annum
2. Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
3. 36.25 hours per week - Monday to Friday, hybrid role (1-2 days in the office, 3-4 days working from home)
4. Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
5. Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
6. Salary Reviews
7. Company Bonus Scheme
8. Enhanced Pension Contributions
9. Life Assurance – 4x your annual salary
10. Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
11. 24/7 GP Service – Access to medical advice anytime
12. Cycle to Work Scheme
13. Eye Care Vouchers – Supporting your health and well-being
14. Welcome Pack – Filled with company-branded goodies to kickstart your journey with us
At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.
If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.
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