Contract: Permanent Vacancies: 1 Recruitment Partner: Katrina Wuk A great opportunity for an individual with strong commercial awareness and initiative to progress within the role. As the Commercial Lead, you will work within the Healthcare Services team based in Nottingham. You will own and develop the customer journey & offer, for a variety of in-store services supporting the delivery of commercial targets. You will build expertise on each of the individual services that Boots offers to inform the future customer experience and performance. About the role The Commercial Lead will support the Commercial Managers within the Healthcare Business Unit to own and lead the continual improvement, as well as development and implementation of, both NHS and Private Healthcare Services. This is a great cross functional role working with a variety of teams including our Marketing and Dot.com teams, Superintendent Pharmacist’s Office, Pharmacy Operations team, IT, Finance and Supply, so the ability to partner and work collaboratively is essential for this role. Key Responsibilities • Support the trading and maintenance across all in-store services (for example, Pharmacy First, New Medicine Service, Winter Flu Jab service, Travel Health Service, Independent Prescribing, Chickenpox & HPV) • Analysing and understanding business performance and collaboratively work as part of a cross-functional team within Healthcare Services to create and deliver plans to grow the services • Liaising with field & store teams and review customer and Pharmacy team’s feedback on services we offer • Stakeholder management across the business both internally and externally, including corporate customers and suppliers What you’ll need to have • Experience of reviewing and analysing data, market information, customer needs and competitor insights in a commercial context, turning this information into actions • Ability to use Excel (can perform complex functions) to manipulate and interpret data and capability to write and produce stores and customer facing communications • Have experience of setting up and leading specific projects or initiatives for example: key seasonal activities and launches • Resilience, adaptability and not fazed by things changing in an agile and fast-moving environment • Ability to build relationships quickly and have strong, effective communication and negotiation skills allowing you to influence stakeholders across the business and at different levels It would be great if you also have • Pharmacy knowledge/experience would be desirable but not essential Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Keywords Commercial, Lead