Dependant on experience: Up to £26,000
Full Time position
Permanent Contract
Location: Linen Green, Dungannon (office based)
Insert Days and Hours as appropriate: Monday – Friday 9am-5pm (No Weekends)
An exciting opportunity has now arisen within the Dungannon & Cookstown Agency.
About the role:
As an NFU Mutual Customer Support Adviser you’ll be the backbone of the team in our Dungannon office where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Adviser you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customers' needs.
As part of our thriving and vibrant team, you’ll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.
Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.
About you:
Whatever your background, you’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:
1. Experience working with a customer service environment (ideally within a telephone based role)
2. Experience of working within a regulated environment would be desirable however not essential as we will provide you with all of the training you need to be successful within this role.
3. Proficient in the use of computers and common software applications ie Microsoft applications
4. Strong customer focus skills with a flair for delivering excellent customer service.
5. Ability to demonstrate excellent attention to detail skill and accuracy skills.
The Candidate must hold:
5 GCSE’S including English and Maths at grade C or above
Working Knowledge of Microsoft Office Packages
Our commitment to you
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits Including:
1. Salary up to £26,000 per annum (depending on experience)
2. Company Pension
3. On site free car parking
4. 22 days annual leave + bank holidays
5. Refer a Friend £500 bonus scheme.
6. Membership plus card which gives saving of up to 50% to be enjoyed at venues across Northern Ireland
To apply please email your CV to wendy_kerr2@nfumutual.co.uk or call 028 87725973 for more information. We are an Equal Opportunities Employer.
Closing date: Friday 28th March 2025 at 12 Noon.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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