Why this role matters
Transmission connectivity is a key building block in our customers networks. Transmission Optical services are a key revenue stream for BT and this role is the key player in bringing it to life.
You’ll be working with our engineering services colleagues to provide, recover and integrate our customers services. By providing the full wrap and owning issues impacting our delivery, you’ll be a key agent in ensuring successful delivery. This is really vital to ensure we provide within our service level agreements. You’ll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.
You’ll also be working with key programmes to evolve BT’s transmission estate, bringing it into the future with new technologies such as radio, reducing our power consumption to vendor audits.
Our commitments with Ofcom means we have to be sensitive with the information we share and who we share it with, you’ll work with integrity and mindfulness to ensure we remain compliant.
New technologies put us on the cusp of a real delivery evolution, you’ll be embracing new element managers to explore automation opportunities. Providing the expertise, you’ll be able to design solutions to deliver our services in new ways.
This role is based in our Birmigham office and our hybrid working model means you are expected to be in the office 3 days per week.
You'll have the following responsibilities
• Creating and planning network solutions, utilising appropriate planning rules to support customer and platform requirements
• Living by our commitments to Ofcom. In this role you will ensure all potentially sensitive information is handled in line with the required regulatory compliance marker.
• Act as a SME to deliver automation, relevant system developments, process changes and the introduction of new processes.
• Data analysis on what we are delivering compared to forecast.
• Seeks continuous improvement and efficiency opportunities in order to automate, centralize, standardize and simplify processes, contributing to the delivery of improvement projects and initiatives.
• Champion the customer requirement, focusing on the delivery of high-quality products, meeting the customers’ needs and expectations.
• A pro-active professional, quick to respond to the demands of the business and customer, being responsible and accountable for your actions and the impact it has on the business, network and customer.
• Responsible for the identification of personal and team knowledge gaps, identifying a suitable source of training to support personal and team development to the benefit of the business and customers. Additionally, responsible for identifying and applying for funding to support this.
• Own and manage any incidents or escalations, devising solutions with other business areas as required, implementing these in the network to deliver value to BT and their customers.
• To work flexibly to meet the needs of the business and customers, in line with change management constraints.
• May represent the company in legal proceedings.
• Communicate clearly, presenting data and technical subjects in a clear way to ensure understanding by all stakeholders to support decision making.
• You may be responsible for the delivery and presentation of BT services and products to wider audiences both within and outside BT.
You'll have the following skills and experience
Skills
• Engineering excellence - You use advanced knowledge of engineering so that you or your team can safely build, monitor, upgrade and repair networks, services, infrastructure and products. You contribute to a zero harm culture.
• Operational excellence - You identify what resources will be required to deliver operational activities. You organize the right resources to maximize operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service.
• Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team.
• Product and service knowledge- You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer.
• Systems thinking - You work across teams to identify links between structure, people, process and technology to make sure we succeed. You know when to look at the big picture and gather new perspectives.
• Storytelling - You articulate strategies, concepts and/ or data using a simple, compelling and coherent narrative. You consider the needs and comprehension level of your audience to determine the most appropriate tools and methods to tell an effective story.
• Business acumen: Knowledgeable in business strategy and the drivers of organizational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Legal and Co Sec excellence - You develop and apply your knowledge of local and international law and / or corporate governance issues relating to our business. You manage routine legal and Co Sec issues and provide commercial advice.
• Governance and compliance - You keep your knowledge up to date on internal and external regulatory standards, legal requirements and principles. You make sure our business is compliant and demonstrate an understanding of our exposure to risk.
Experience
Mandatory
• Experience with network planning.
• Experience with transmission technologies.
• Quality control
• Programme delivery, working through issues and planning to ensure successful delivery for key BT programmes.
Preferred
• Agile methodologies
• Data analysis
• Appropriate handling of sensitive information, respecting limitations on data sharing between the different departments.
• Experience or qualification in risk management
• Vendor management
Benefits
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.