Build and sustain effective working communications with other roles involved in the directorate and hospital as required to ensure collaborative working practices. To maintain effective communication with all members within a multi-disciplinary team and participate in team working The post holder will need to communicate with staff across all levels and disciplines within the hospital and wider community e.g.- Consultant Immunologists- Specialist Registrars- Other medical staff- Directorate Manager- Ward Administrators- Medical Secretaries- Nursing staff- IM&T staff- iPM Administration staff- Patients, relatives and carers GENERAL TO ALL Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate. Be competent with the iPM computer system Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down. List notes in preparation for collection by the Coding Department. Attend & contribute to Unit meetings. Assist & teach new staff members regarding working arrangements, Trust policies and strategies. Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day. COMMUNICATIONS & WORKING RELATIONSHIPS Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular. Work collaboratively within in multi-disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine. Daily contact with patients, relatives and all other grades of hospital staff. GPs External agencies as required. OTHER Exceptionally busy and stressful workload under significant time pressures and deadlines. Requirement to exert physical effort when dealing with quantities of notes Requirement to work at a VDU screen for at least 75% of the working day Sitting in a restricted position for long periods of time All Job Holders are required to Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve. Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.